Privacy Policy jdlclub

1 Information We Collect

In the course of operating the jdlclub platform, we collect several categories of information for purposes that will be explained in the following sections. The information collected comes from two main sources — information you provide directly, and information obtained automatically when you use our platform.

Information you provide directly:

• Full name as shown on your identity card or MyKad
• Identity card number (MyKad) for age and identity verification purposes
• Active email address and mobile phone number
• Account username and password (passwords are stored in hashed form)
• Relevant payment method information (such as the registered e-wallet number)
• Information submitted when contacting our customer support

Information collected automatically:

• IP address, web browser type and device information used
• Game activity logs and transaction history in your account
• Website interaction data including pages visited and duration of visits
• Cookie and related tracking technology data, described in section 6

2 Purpose of Data Collection and Use

Every piece of information collected by jdlclub has a specific and controlled purpose. We do not use your data beyond the scope of the purposes stated here without obtaining your consent first.

• Identity verification: Ensuring that every member who registers is a real individual who meets the minimum age requirement of 21 years, in line with our responsible gambling commitment.
• Account management: Securely managing registration, login, password verification and member profile updates.
• Transaction processing: Verifying and executing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency efficiently.
• Fraud prevention: Detecting suspicious activity, use of multiple accounts in breach of terms, and any attempted fraud within our system.
• Customer support: Providing accurate and effective assistance to members through live chat and email services operating 24/7.
• Platform improvement: Analysing usage patterns to improve the member experience, technical performance and navigation of the platform.
• Legal compliance: Meeting reporting and compliance requirements under the international licensing terms observed by jdlclub.

3 Sharing Information With Other Parties

jdlclub does not sell, transfer or disclose members' personal information to third parties for commercial gain. However, in the following limited situations, information sharing may occur:

• Payment service providers: Information required to complete transactions is shared with recognised payment service providers such as the DuitNow and FPX gateways, subject to their respective privacy policies.
• Technology and platform service providers: Technology companies we engage to maintain the platform infrastructure, security systems and technical support services may have limited access to data required for their tasks only.
• Legal requirements and authorities: jdlclub may disclose information to competent authorities when required by court order, legal process or our international licensing compliance obligations.

4 Data Storage and Security Measures

jdlclub stores members' personal information on servers equipped with multi-layered security protection. All data transfers between your device and our platform are protected by Transport Layer Security (TLS) encryption to ensure no unauthorised third party can intercept that communication.

The technical and organisational security measures we practise include strict access controls where only staff with a legitimate work need may access member data, regular security audits to identify and address vulnerabilities, and active monitoring systems that detect unauthorised access attempts.

Your personal information is retained for as long as necessary to fulfil the original purpose of collection, or as required by legal and licensing obligations. When data is no longer needed, it will be securely deleted or anonymised.

5 Your Rights as a jdlclub Member

As a jdlclub member, you have several rights regarding your personal information that we fully respect:

• Right of access: You have the right to request and receive a copy of the personal information we hold about you at any time.
• Right to rectification: If any information is inaccurate or out of date, you can update it through the account profile page or by contacting our support team.
• Right to erasure: You may request deletion of your personal data, subject to applicable legal retention requirements and licensing compliance obligations.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing that took place prior to the withdrawal.
• Right to object: You have the right to object to the processing of your information for certain purposes, in particular direct marketing.

To exercise any of these rights, please contact the jdlclub support team via 24/7 live chat or email. We will process your request within a reasonable timeframe and provide a full response.

6 Cookies and Tracking Technology

jdlclub uses cookies — small text files stored on your device — and similar tracking technologies to improve your experience on our platform. Cookies allow us to remember your preferences, keep your login session active and understand how you interact with the platform.

Types of cookies we use:

• Essential cookies: Required for basic platform functions such as login, navigation and session security. These cookies cannot be disabled.
• Performance cookies: Collect information about how pages are used to help us improve the platform's functionality and speed.
• Preference cookies: Save your choices such as language and display settings to provide a more personalised experience.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the jdlclub platform.

7 Links to Third-Party Websites

The jdlclub platform may contain references to third-party services such as payment providers. When you leave our platform and access a third-party website, jdlclub's Privacy Policy no longer applies. We encourage you to read the privacy policy of any third-party website you visit.

jdlclub is not responsible for the privacy practices or content of third-party websites. Any interaction you have with third parties is governed by their respective terms and privacy policies.

8 Amendments to This Privacy Policy

jdlclub reserves the right to modify or update this Privacy Policy at any time in line with operational changes, legal requirements, or evolving industry practices. Any significant amendments will be communicated to members via email or a clear notice on our platform.

The effective date of the latest version of this Privacy Policy is stated at the top of this document. Continued use of the jdlclub platform after any such amendments are published is considered your acceptance of the updated terms. We encourage you to review this page from time to time to ensure you are always informed about how we protect your information.

9 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how jdlclub handles your personal information, we welcome your feedback. Our team is ready to assist and will provide a thorough response to every enquiry received.

You can contact us via:

• 24/7 Live chat: Available directly on the jdlclub platform in Malay and English
• Email: [email protected]